No fine print scavenger hunt. Everything in one place.
FAQs + policies, plainly stated.
Pricing, agreements, ownership, cancellation, revisions, hosting, and how we use modern tools. If something isn't covered here, ask—we'll answer it straight and then add it to this page.
Managed Websites
Is the website really included?
Yes. Managed plans have no large upfront website design fee. You make a six-month commitment and pay monthly. After six consecutive payments, the website becomes yours.
When does billing begin?
Your first monthly payment begins the project. That first month includes discovery, design, development, and preparation for launch. Your next payment occurs one month later.
What happens if the website isn't live yet?
Most projects move quickly once we have everything we need. Delays caused by missing client content, approvals, or access do not pause billing. If a significant delay is caused by NJ Media Works, we'll address it fairly.
What happens if I cancel before six months?
The remaining unpaid balance of the initial six-month agreement becomes due. Once the financial commitment has been satisfied, website ownership transfers to you.
What happens after the initial six-month agreement?
The website becomes yours and Managed service simply continues month-to-month unless you cancel. Stay because you like having us handle everything—or take the website elsewhere.
Ownership + Handoff
When does website ownership transfer?
After six consecutive monthly payments on a Managed plan. Website-only projects are owned by the client on completion and final payment.
What exactly does ownership include?
Your website files, provided along with a standard handoff if you choose to move elsewhere. Your domain, original content, photography, business data, and third-party accounts are always yours, before and after transfer.
Who owns the domain?
You do. Your domain is always yours, at every stage of the relationship.
Hosting, Security + Maintenance
What's covered by hosting?
Managed plans include managed hosting, SSL, scheduled backups, technical maintenance, mobile optimization, contact functionality, one professional business email address, foundational on-page SEO, and analytics installation.
Is hosting available on a website-only project?
Yes, optionally. Hosting + Care is $79/month and covers hosting, SSL, backups, and technical maintenance. It is genuinely optional—website-only projects can be hosted anywhere you like.
Updates, Revisions + Additional Time
How much monthly update time is included?
Presence includes 30 minutes each month, Managed includes 60 minutes, and Signature includes 90 minutes.
Does unused update time roll over?
No. Unused update time does not roll over from month to month.
What does additional time cost?
Additional approved design or development time is $75/hour.
How many revision rounds are included?
Two consolidated revision rounds are included in the initial website build.
What counts as a revision versus new scope?
A revision refines the content, imagery, and details of the direction already underway. New creative directions, new functionality, or work outside the original scope is new scope, available at $75/hour or quoted separately.
Website-Only Projects
How does a website-only project work?
We design it, build it, and hand you the files—no hosting agreement and no monthly service required. Projects start at $750, billed 50% to begin and 50% at completion.
Creative Studio + Add-Ons
How are Creative Studio engagements priced?
Brand + Business Foundation (BUILD) starts at $1,500 and Brand + Presence Refinement (REFINE) starts at $1,250. Add-ons can be attached to a Managed plan, a website project, or commissioned on their own.
Tools, AI + How the Work Gets Made
Do you use AI?
We use modern creative and development tools—including AI—to make the process faster and more efficient. What we don't do is type your industry into a generator and call the result custom design. Every NJ Media Works website is professionally directed and customized around the actual business.
Who actually does the work?
A designer with more than twenty years of experience. No ticket queue, no offshore rotation, no account manager relaying messages. We also keep the client roster small on purpose, so your business never becomes another ticket in a queue.
What We Need From You
What are the client responsibilities?
We'll collect your branding, photography, content, hours, services, reviews, and contact information, plus access to anything we need to launch. Timely content, approvals, and access keep the project moving—delays caused by missing items do not pause billing.
What about email beyond the included address?
One professional business email address is included with Managed plans. Additional mailboxes can be added, but businesses with broader email needs are generally better served by Google Workspace or Microsoft 365.